We understand that plans can change. We kindly request at least a 48-hour notice for rescheduling or cancellations to avoid a cancellation fee, as outlined in our service agreement.

Yes, our company is fully licensed and insured. Proof of insurance and licensing can be provided upon request.

While tipping is not required, it is certainly appreciated by our team if you are happy with their service. The amount is entirely at your discretion, with many clients opting for 10-20% of the service cost or a flat amount that they are comfortable with.

We ask that you tidy up to allow our team to clean more efficiently. For example, removing dishes from the sink or personal items from the floor. This helps us focus on cleaning and sanitizing your space.

Absolutely! We offer gift certificates for our services, perfect for any occasion. Contact us for more details on how to purchase.

No, it's not necessary for you to be home during the cleaning, as long as our team can gain access to your property. Many clients provide us with a key or a code to enter.

We strive to provide consistency by assigning the same cleaner(s) to your home for each visit. However, there may be occasions due to scheduling or personal circumstances where a different team member will service your home. Rest assured, all our staff are trained to the same high standards.

We supply all necessary cleaning products and equipment. If you have specific products you prefer, please let us know, and we can discuss accommodating your preferences.

In the rare event of any damage, please report it to us within 24 hours of service. Our company is insured, and we will make arrangements to assess and rectify the situation as per our damage and breakage policy.

Our team is pet-friendly! However, for the safety and comfort of both your pets and our staff, we request that you secure your pets or inform us about how to best coexist with them during our cleaning.

Membership benefits apply to standard services and may exclude certain specialized services or promotions. Specific terms and conditions will be outlined in your membership agreement.

If you wish to cancel your membership, please contact our customer service team. We will guide you through the cancellation process and discuss any applicable terms and conditions.

When you refer someone who signs up for a membership, you will receive a referral discount on your next billing cycle. The discount amount varies by membership tier: 3% for Silver, 5% for Gold, and 8% for Platinum.

Membership benefits are typically limited to one property per membership. For multiple properties, additional memberships may be required. Please contact us for more details on managing benefits for multiple locations.

Yes, you can upgrade or downgrade your membership tier at any time. Contact our customer service team to discuss your options and make the necessary changes to your membership.

If you experience any issues with your membership benefits or have questions, please reach out to our customer service team. We are here to assist you and ensure that you receive all the benefits associated with your membership.

Membership benefits include discounts on future services and emergency calls, free spot carpet cleanings, priority scheduling, and additional perks depending on the tier you choose (Silver, Gold, or Platinum).

Memberships are offered at a fixed annual fee. The exact cost varies depending on the tier you select. Details of the fees will be provided during the sign-up process.

Once you are a member, your benefits will be applied automatically to your services. For example, discounts will be applied at checkout, and free services will be scheduled as part of your membership.

You can sign up for a membership by contacting our customer service team or visiting our website. Choose the tier that best suits your needs and follow the instructions to complete the registration.